Support
We're here to help
Need a hand with momentum? The fastest way to reach us is email — we read every message and usually reply within one business day.
Contact us
Email support@momentum.run with your question. If it's about a specific workout or your plan, a quick note on what you expected vs. what happened helps us sort it fast.
Common questions
- Getting started — Open the app, answer a few questions about your goal and schedule, and momentum builds your training plan. Grant location for run tracking and Apple Health for recovery-aware coaching when prompted.
- Apple Health isn't syncing — Open the Health app → Sharing → momentum, and make sure heart rate, resting heart rate, HRV, sleep, and workouts are enabled. momentum keeps working without Health; you just lose recovery-based adjustments.
- My run didn't track / the map looks off — Make sure location access is set to “While Using the App” and that you have a clear GPS signal. Every run is saved on your device as it happens, so a dropped signal never loses the workout.
- Changing your plan or race — Go to Plan → settings to update your goal race, weekly volume, or preferred training days; the plan re-adapts.
- Account, export, or deletion — Profile → Settings → Data lets you export or permanently delete your data at any time.
Privacy & terms
See our Privacy Policy for how your training and health data are handled (on-device first, private by default, never sold) and our Terms of Use.
Still stuck?
Email support@momentum.run and we'll get you moving again.